Privacy policy
The Centre for Energy Literacy is committed to protecting your privacy and handling personal information responsibly.
This policy explains how we collect, use, and protect personal data when you use our website or contact us.
Who we are
The Centre for Energy Literacy is a Charitable Incorporated Organisation (application submitted).
We provide independent, non-commercial education about the UK energy system and support pathways for households experiencing fuel poverty.
What information we collect
We may collect personal information when you:
- Use our eligibility checker or apply for support
- Sign up for SME briefings or alerts
- Make a donation
- Contact us by email
- Use our website
This may include:
- Name
- Email address
- Organisation (for SME resources)
- Information you choose to share about your situation
- Technical information such as IP address and browser type
We only collect information that is necessary for the purpose it is used for.
How we use your information
We use personal information to:
- Assess eligibility for support
- Respond to enquiries
- Provide access to SME resources and briefings
- Send relevant updates where you have agreed
- Improve how our website works
- Meet legal and regulatory obligations
We do not sell personal data or use it for commercial marketing.
Lawful basis for processing
We process personal data under one or more of the following lawful bases:
- Consent — where you have agreed to receive updates or information
- Legitimate interests — to provide our services and operate our charity
- Legal obligation — where required by law
Data sharing
We may share information:
- With partner charities or organisations, where this is necessary to help you and you have provided information for that purpose
- With service providers who support our website or systems (such as hosting or email services)
We only share information where necessary and take steps to ensure it is handled securely.
Data storage and security
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access.
Data is stored securely and access is limited to those who need it for legitimate purposes.
How long we keep information
We keep personal information only for as long as necessary.
Retention periods depend on the type of information and the purpose for which it was collected.
Information that is no longer needed is securely deleted.
Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Ask for incorrect information to be corrected
- Ask for your data to be deleted
- Object to or restrict how your data is used
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Cookies and analytics
We use cookies and analytics tools to understand how our website is used and to improve it.
These may collect information such as pages visited and time spent on the site.
More information is provided in our Cookies information.
Contact us about privacy
If you have questions about this policy or how your data is handled, please contact us.
Email:
privacy@centreforenergyliteracy.org.uk
Changes to this policy
We may update this policy from time to time.
Any changes will be published on this page.
Policy date
This policy was last updated on: 15th January 2026