We provide free education to help people understand household energy bills, meters, customer protections and energy use.
Making household energy understandable
Energy bills bring together consumption, prices, daily charges, payments and account balances. Understanding each part can make it easier to identify a problem and explain it to a supplier.
Our guides use plain language and general examples. They are suitable for people without specialist knowledge, whether they are setting up an energy account, checking a bill or trying to understand a change in consumption.
What our resources cover
- Reading bills and understanding energy charges.
- Meters, readings and moving home.
- General explanations of customer protections and supplier problems.
- Safe ways to understand and reduce unnecessary energy use.
If you need help with an energy problem
If you are struggling to pay or cannot top up your meter, contact your supplier promptly and explain your situation. Independent advice services can help with individual problems.
CEL provides general information and signposting. We do not manage individual supplier disputes or operate an emergency assistance service. We are not currently accepting applications for direct grants.