We’ve received your application

Thank you for submitting your application.

Your information has been received safely.

What happens next

Here’s what will happen now:

1. A member of our team will review your application
2. We will check what support may be available
3. We will contact you if we can help, or to guide you to another service

This process may take some time, depending on demand.

When you will hear from us

We aim to respond as soon as we can.

If your situation is suitable for support, we will contact you using the details you provided.

Please note:

• We may not be able to help directly in every case
• We cannot give updates on applications before review

If your situation is urgent

If you are at risk of losing heating or electricity, or have already lost supply:

• Contact your energy supplier as soon as possible
• Ask about emergency credit or hardship support

You can still be contacted by us later if additional help is available.

You do not need to take any further action now

There is nothing else you need to do at this stage.

Please do not submit another application unless your situation changes significantly.

If you need information in the meantime

You may find it helpful to read our household guidance while you wait.

View household guidance

Thank you

We understand that asking for help can be difficult.

We will treat your application with care and respect.