Apply for support

This short form helps us understand your situation so we can look at what help may be available.

You do not need to upload documents at this stage.

Before you start

Please know that:

  • Applying does not guarantee support
  • We may not be able to help directly in every case
  • Our aim is to guide you to the right help as quickly as possible

The form should take about 5 minutes to complete.

What we will ask you

We will ask for:

  • Your contact details
  • A short description of your situation
  • Basic information about your household and energy bills – if you used the checker, these will be filled in already.

You do not need to use technical terms.
You can write in your own words.

If you need help filling in the form

If you are unsure how to answer a question:

  • Choose the option that feels closest to your situation
  • Or explain things simply in your own words

There are no right or wrong answers.

What happens after you apply

After you submit the form:

  1. Your application is reviewed by a real person
  2. We look at whether we can help directly or through a partner
  3. We contact you with next steps or guidance

We aim to respond as soon as we can, but response times may vary depending on demand.

Important information about urgent situations

If you are at risk of running out of energy, or have no heating or electricity:

  • Contact your energy supplier immediately
  • Ask about emergency credit or hardship support

You can still submit this form, but urgent help should be sought straight away.

Your privacy

  • We only collect information needed to assess your application
  • We do not sell or share your information for marketing
  • Your data is handled in line with our Privacy Policy

Application form

    Your details

    Check your answers

    These are pre-filled from your checker answers. You can change anything before submitting.

    Q1. Where do you live?

    Q2. Is this about your home energy bills?

    Q3. Are you currently struggling to afford your energy costs?

    Q4. Have you fallen behind on energy payments?

    Q5. What type of energy meter do you have? (If known)

    Q6. Do any of the following apply to your household?

    Q7. Is your situation urgent?

    Q8. Are you willing to be contacted about support options?

    After you submit

    Once you submit your application:

    • You will see a confirmation message
    • We may contact you if more information is needed
    • If we cannot help directly, we will aim to guide you to another service

    Please be aware that we may not always be able to respond immediately.

    Final reassurance

    Applying for help can feel difficult.

    If you are struggling, you are not alone.
    We will treat your information with care and respect.

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