Check if you may be eligible for support
This short checker helps us understand your situation and identify what kind of support may be available to you.
It is designed to be:
- Simple and quick
- Written in plain language
- Free to use
You do not need to prepare documents or give detailed evidence at this stage.
Before you start
This checker is not a guarantee of support.
It helps us decide whether:
- We may be able to help directly, or
- It would be better to refer you to another organisation
Your answers are reviewed to make sure you are guided to the most appropriate next step.
What the checker will ask
You will be asked a small number of questions about:
- Your household situation
- Whether you are struggling to pay energy bills
- The type of property you live in
- Your current energy supply and meter (if known)
If you are unsure about an answer, you can choose the option that feels closest to your situation.
How long it takes
Most people complete the checker in 3–5 minutes.
You can stop at any point if you need to.
What happens after you complete it
Once you submit the checker:
- You will see a clear on-screen result explaining the next step
- If appropriate, you will be invited to apply for support
- In some cases, you may be signposted to another charity or service
We aim to be clear, honest, and realistic about what support is available.
Important information about urgent situations
If you are in immediate difficulty, for example:
- You have no heating or electricity
- You are at risk of disconnection
- You are using emergency credit and it is about to run out
Please contact your energy supplier as soon as possible and ask about emergency or hardship support.
You can also find links to urgent help on our support pages.
Your privacy
- We only collect information needed to assess eligibility
- Your information is not used for marketing
- We do not sell or trade personal data
More detail is available in our Privacy Policy.
Start the eligibility check
When you are ready, click the button below to begin.
If you are not eligible
If the checker shows that we cannot help directly, we will aim to:
- Explain why in clear terms
- Point you towards other organisations that may be able to help
We understand that this can be disappointing. Our goal is to help you reach the right support as quickly as possible.